Returns Policy
Welcome to the Returns and Exchanges Policy for bff-international.com (referred to as "we," "our," or "us"). We strive to ensure your satisfaction with every purchase from our website. This policy outlines the guidelines for returning and exchanging products purchased through bff-international.com. By making a purchase on our website, you agree to abide by the terms of this policy.
Eligibility for Returns and Exchanges
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 3 days of receiving your order to request a return or exchange. We will provide instructions on returning the item.
- Wrong Product: If you receive a product different from what you ordered, please contact us within 3 days of receiving your order. We will arrange for the correct item to be shipped to you, and instructions for returning the incorrect item will be provided.
Returns and Exchanges Process
- Contact Us: To initiate a return or exchange, please email us using the special "Contact" section on our website, with your order number, a description of the issue, and any relevant photos.
- Authorization: We will review your request and provide you with return or exchange authorization, along with instructions on how to proceed.
- Packaging: Items must be returned in their original packaging, including all tags, labels, and accessories. Please ensure the product is securely packaged to prevent damage during transit.
- Return Shipping: You are responsible for shipping the item back to us. We recommend using a trackable shipping method and purchasing shipping insurance to protect against loss or damage.
Conditions for Returns and Exchanges
- Unused and Unworn: Returned items must be unused, unworn, and in their original condition. We reserve the right to deny a return or exchange if the product shows signs of wear, misuse, or damage.
- Refund or Exchange: Depending on the nature of the issue, you may be eligible for a refund or an exchange. Refunds will be processed in the original form of payment.
Time frame for Returns and Exchanges
You must initiate your return or exchange request within 3 days of receiving your order. We must receive the returned item within 30 days from the date of your request.
Non-Returnable Items
Certain items are non-returnable and non-exchangeable, including:
- Products marked as "Final Sale"
- Personalized or custom-made items
- Products without original packaging, tags, or labels
Contact Us
If you have any questions or concerns about our Returns and Exchanges Policy or need assistance with a return or exchange, please contact us using the special "Contact" section on our website.
By shopping on bff-international.com, you acknowledge and agree to comply with the terms of this Returns and Exchanges Policy. We are committed to ensuring your satisfaction and providing a seamless experience for all your purchases.
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